Polaris Alpha

  • SENIOR FIELD SUPPORT REPRESENTATIVE

    Location Hopkinsville, KY - Fort Campbell Client Site
    Req #
    3008
    Position Type
    Full Time
    FLSA Status
    Exempt
    Security Clearance
    Required Secret
  • Job Description

    Finally—the chance to make your “A” Game your everyday game!

    For you, nothing is more exhilarating than a really tough challenge—one that tests your aptitude, your creative capabilities to get around “impossible” odds—and, of course, your quest to consistently outdo the competition. That’s the kind of opportunity we have right now. We offer a great environment for someone who is hungry for the level of continual high-stakes competition that provides the constant gratification of exercising your exceptional talents. We believe in putting our heart into our work and not giving up until we achieve our goals. If you feel that way too, you belong with us.

    Field Service Representatives (FSR) provide operational and field support services to PM MISSION COMMAND products including installation, troubleshooting, maintenance, operation, system administration, guidance, formal classroom training and support to field exercises and demonstrations. FSR’s possess technical skills meeting most of the following categories:

    - Configure, repair, troubleshoot and possess a working knowledge of either Command Post of the Future (CPOF), SharePoint, Command Web or Common Tactical Viewer (CTV and similar systems
    - Exhibit proficiency in installing, configuring, repairing, and troubleshooting networks, Windows Operating Systems, Microsoft Office, CPOF Repository, CPOF Data Bridge, and CPOF Mid-Tier
    - Demonstrate knowledge of and experience in operating and database management systems
    - Provide system maintenance and administrative functions including adding, removing and replacing hardware and software items
    - Install, configure, repair and troubleshoot Enterprise Services including Microsoft SQL Server, Microsoft Exchange Server, Virtual Servers, Microsoft Windows Server, and SharePoint Server IAW the TMC Battlefield Command and Control Servers (BCCS) documentation
    - Provide integration of and troubleshoot systems comprising the BCCS Command and Control Registry (C2R), Data Distribution Services (DDS), Publish and Subscribe Service (PASS) and associated MC systems

    Required Skills

    HS degree required. Undergraduate or technical equivalent experience expected.

    Desired Skills

    Military technical experience, training experience preferred

    Physical Demands and Working Conditions: Normal office setting, therefore the noise level in the work environment is usually moderate. Work is generally sedentary in nature, but may require standing and walking. Use of hands to operate computer equipment. Frequent near vision use for reading and computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Polaris Alpha, a Parsons company is an Equal Opportunity and Affirmative Action Employer. All employment candidates may be subject to background screening and will be subject to a pre-employment, drug screening.

    You take tremendous pride in the work that you do and consider it a direct reflection on the organization.

    You approach a task with a sense of urgency, accuracy and accountability. You don't rely on others to pick up the slack; you take ownership of all you do. And you expect the same from others. You can process feedback expertly; if it is not top- notch work, you correct it quickly. Such a work ethic and caliber of product is highly valued at our organization. We need employees like you to be successful. If you would like to be additive to our organization with your unparalleled level of accountability, we would like to meet with you.

    Parsons has been a leader, innovator, and change agent for 75 years. Over this period, our industry has undergone continual change and we have been, and continue to be, proactive in taking advantage of the opportunities presented by change. The pace of adaptation of transformational technologies such as artificial intelligence, cloud computing, robotics, and big data analytics in our markets offers Parsons exciting opportunities to solve complex challenges for our customers in new and different ways.

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