Polaris Alpha

  • Help Desk Specialist

    Location Annapolis Junction, MD
    Req #
    Position Type
    Full Time
    FLSA Status
    Information Technology - Other
    Security Clearance
    Preferred Secret
  • Benefits

    In addition to competitive compensation, Polaris Alpha offers excellent benefits to full-time employees:

    • Comprehensive Medical, Dental, and Vision coverage
    • Life and AD&D coverage at 3x annual salary
    • 401k plan, 4% non-elective contributions for all eligible employees - 100% vested in plan from date of enrollment
    • 4+ weeks of PTO and 10 Paid Holidays observed
    • Education Assistance Program
    • Relocation may be considered

    Benefits are subject to change


    Job Description

    Polaris Alpha a Parsons company, develops innovative solutions to the most significant challenges affecting our Nation's ability to collect, utilize, and defend digital information. We’re passionate about developing cutting-edge, creative solutions, and fostering a highly sought-out place of employment for many of the brightest minds in the industry. We are the best because we hire the best. At Polaris Alpha, we have developed a culture of going above and beyond the normal expectations in the delivery of our work. Our clients and employees are the number one reason why we’re successful, and that formula won’t be changing!

    This is an entry-level position that assists with various IT and related functions as needed. Employee will perform IT support and assist with IT purchasing and inventory control work. Work requires monitoring the help desk queues and responding to telephone calls, email and personnel requests for support. The Help desk Specialist will perform upgrades or replacement of hardware and software systems and related requests. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Provides support to end users on a variety of issues. Identifies, researches and may resolve technical and related problems. Update the Frequently Asked Questions (FAQ) and knowledge base for possible solutions. There is considerable data entry and use of various computer-driven word processing, spreadsheet and file maintenance programs. Other duties may include researching product availability, costs, and securing quotes for software and hardware. Maintains paperwork for requisitions, purchase orders, packing slips, and for goods ordered and received.

    Required Skills

    • High School Diploma (or equivalent) and 0-6 years of IT and/or facility related experience preferred.
    • Basic understanding of PC Hardware and Software, Windows OS
    • A+ certification or equivalent
    • Excellent interpersonal skills
    • May require a Department of Defense security clearance which requires US citizenship
    • Must be able to work alone and independently without supervision on assigned tasks

    Desired Skills

    - Experience with Active Directory.
    - Security+ Certification.

    EOE M/F/D/V
    Polaris Alpha is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


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