Polaris Alpha

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Change Management Coordinator

Change Management Coordinator

Req # 
Position Type 
Full Time
FLSA Status 
Security Clearance 
Required Secret

More information about this job


In addition to competitive compensation, Polaris Alpha offers excellent benefits:

Comprehensive Medical, Dental, and Vision coverage Life and AD&D coverage at 3x annual salary 401k plan, 4% gifted contributions for all eligible employees - 100% vested in plan from date of enrollment 4+ weeks of PTO and 10 Paid Holidays observed Education Assistance Program Relocation programs

Job Description

Polaris Alpha develops innovative solutions to the most significant challenges affecting our Nation's ability to collect, utilize, and defend digital information. We’re passionate about developing cutting-edge, creative solutions, and fostering a highly sought-out place of employment for many of the brightest minds in the industry. We are the best because we hire the best. At Polaris Alpha, we have developed a culture of going above and beyond the normal expectations in the delivery of our work. Our clients and employees are the number one reason why we’re successful, and that formula won’t be changing! The Field Service Support Division (FSSD) is seeking a Change Management Coordinator to support Enterprise-level change management function based on Information Technology Infrastructure Library (ITIL) best practices. The scope of this function will include administering change management processes and procedures to include coordination of requests for change and aiding in controlling the lifecycle of those changes. The Change Management Coordinator will be the Subject Matter Expert for change management policies, processes, and procedures. . Candidate will possess considerable experience with ITIL frameworks and be able to practically apply the concepts in practical application.

Principal Responsibilities:

·Coordination with customers and other stakeholders to obtain required information and facilitate request for change processing
·Data collection and analysis, stakeholder analysis, and organizational assessments;
·Identification and assessment of potential impacts change may have on the organization and prioritizing accordingly;
·Adherence to standardized documentation requirements and procedures
·Development and execution of audience appropriate training
·Review of critical performance measurements and trend analysis for operational impact and improvement opportunities Establish and maintain appropriate cross-functional governance structures to enable effective decision making;
·Apply continual improvement and communicate lessons learned to further improvements in policies, processes, and procedures;
·Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools ;
·Adherence to communication, reporting, monitoring, and audit requirements
·Facilitate board meetings and communications

Required Skills

•Must possess an active SECRET or Top Secret clearance
•At least 2 years of experience working in an ITSM environment
•Must possess one of the following certifications: ITIL Foundation v3, or higher, or Value Based Lean Six Sigma (VBLSS)
•Individuals must have experience with CM automated toolsets, such as Remedy 7.6
•Experience facilitating CM meetings and assisting organizations with implementing ITIL/ITSM CM processes
•Must meet overseas medical deployment qualifications
•Must be willing to travel to locations throughout Southwest Asia, as required, to support the military customer on-site using military air and/or land convoy when needed
•Ability to lift and carry 50 lbs
•Ability to work in a bivouac environment
•Willing to travel to overseas locations for a 1 year unaccompanied deployment

•BS/BA in Engineering, Information Technology, Science or related discipline with 4 years of relevant experience, or equivalent experience (4 years of additional professional experience may be substituted for a 2-year degree, or 8 additional years’ experience for a 4-year degree).

Desired Skills

•Experience with Change Management automated tools - Familiarization with BMC Remedy ITSM 7.6 or 8.1 Change Management module is preferred
•Experience facilitating change management meetings and assisting organizations implementing ITIL change management processes
•Active DoD TOP SECRET Clearance
•ITIL Practitioner Change, Configuration and Release Certification
•ITIL Expert Certification
•PMP Certification
•Six Sigma Green Belt
•CompTIA Security+
•CompTIA Network+
•Network Operations Service Center (NOSC) Experience

Physical Demands and Working Conditions:
Normal office setting, therefore the noise level in the work environment is usually moderate. Work is generally sedentary in nature, but may require standing and walking. Use of hands to operate computer equipment. Frequent near vision uses for reading and computer use.
Polaris Alpha is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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