Polaris Alpha

Returning Candidate?

Field Services Representative

Field Services Representative

Req # 
Position Type 
Full Time
FLSA Status 
Engineering - Field Engineer
Security Clearance 
Required Top Secret/SCI
Tampa, FL

More information about this job


In addition to competitive compensation, Polaris Alpha offers excellent benefits:

• Comprehensive Medical, Dental, and Vision coverage
• Life and AD&D coverage at 3x annual salary
• 401k plan, 4% gifted contributions for all eligible employees - 100% vested in plan from date of enrollment
• 4+ weeks of PTO and 10 Paid Holidays observed
• Education Assistance Program
• Relocation programs

Job Description

Polaris Alpha provides cutting edge solutions development based on the latest advances in open software design and integration. The company is best known for not only understanding our customers' needs, but also consistently exceeding their expectations. Polaris Alpha develops sophisticated data visualization, event analysis, pattern detection, mission planning and mobile software using net centric and enterprise architectures. With Polaris Alpha, no job is too large or too small.

This position is for a Field Services Representative (FSR) 2 supporting CIDNE, WebTAS, INDURE, and Topic Builder software products use and integration into our customer's operational requirements.

The FSR must be knowledgeable of Intelligence and Operations procedures at the Battalion level or higher, Content Management, Data Strategy, and Explosive Hazards. The FSR trains the customer on the use of our Command and Control, and Intelligence applications to support directed reporting processes. These processes help automate data mining, visualization, and inferential reasoning for our customers.

Specific tasks include the development of training materials to educate and train the customer on uses and capabilities of CIDNE, WebTAS, and INDURE. The FSR shall instruct in a broad range of settings, from formal classroom environments to more informal over the shoulder situations. Additionally, the FSR will be responsible for Requirements collection, analysis, and documentation in support of system enhancements.

Duties Include:
• Serve as a user advocate within the Polaris Alpha product enhancement process
• Collect, understand, review, analyze, and document customer requirements
• Identify and pursue data sources and infrastructure, for potential use of Polaris Alpha products and services
• Provide tactical and strategic training and support for all Polaris Alpha-installed products and services
• Identify gaps in customer’s data collection, storage, analysis and other data management practices which can be solved with Polaris Alpha’s family of products
• Analyze and provide recommendations for system architectures, business processes, third party applications and operator interfaces
• Responsible for oversight and management of testing of CRs and PRs in theater
• Serve as a customer facing corporate representative for communicating Polaris Alpha capabilities and service offerings to organizations and associated partners
• Create and manage project plans for the integration, configuration, and maintenance of Polaris Alpha products at customer sites
• Provide expertise in Polaris Alpha products, customer-specific business processes and infrastructure, software systems development, system integration, database administration, or network engineering
• Guide users in meeting organizational goals using supported systems
• Provide user training to support evolving commander’s critical information requirements (CCIRs)
• Provide classroom instruction and on the job training
• Develop training material to address customer’s specific needs
• Must be willing and able to deploy to austere environments worldwide for periods of 90-180 days

Required Skills

• Bachelor’s Degree and 3-9 years of training experience, 8 years of additional experience, applicable training and/or certifications may be substituted for the Bachelor’s Degree
• Demonstrate excellent written and oral communication skills
• Operate with minimal supervision
• Must be a U.S. citizen
• CIDNE Administrative Experience
• Comfortable briefing and training personnel to include senior leadership
• Able to identify abstract requirements based on observed customer challenges
• Experience capturing and documenting requirements for change request processing
• Ability to stay current with emerging technologies
• Self-initiative – identifying risk/problems without being prompted
• Able to work and help others within a geographically dispersed team, or ask for help when necessary

Clearance: Top Secret/SCI Clearance required

Desired Skills

• Instructor/Teaching experience
• Operations or Intelligence background operations at the Battalion level or higher
• Essential experience using and training web applications
• Prior experience training CIDNE and WebTAS in a deployed environment
• Prior customer management experience
• Knowledge of Share Point and data management

Physical Demands and Working Conditions:
Normal office setting, therefore the noise level in the work environment is usually moderate. Work is generally sedentary in nature, but may require standing and walking. Use of hands to operate computer equipment. Frequent near vision use for reading and computer use.

Polaris Alpha is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Connect With Us!

Not ready to apply? Connect with us for general consideration.