Polaris Alpha

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Field Service Representative

Field Service Representative

Req # 
2454
Position Type 
Full Time
FLSA Status 
Exempt
Category 
Engineering - Field Engineer
Security Clearance 
Preferred Top Secret/SCI
Location 
Camp Smith, HI

More information about this job

Benefits

In addition to competitive compensation, Polaris Alpha offers excellent benefits:


• Comprehensive Medical, Dental, and Vision coverage
• Life and AD&D coverage at 3x annual salary
• 401k plan, 4% gifted contributions for all eligible employees - 100% vested in plan from date of enrollment
• 4+ weeks of PTO and 10 Paid Holidays observed
• Education Assistance Program
• Relocation programs

Job Description

Polaris Alpha provides cutting edge solutions development based on the latest advances in open software design and integration. The company is best known for not only understanding our customers' needs, but also consistently exceeding their expectations. Polaris Alpha develops sophisticated data visualization, event analysis, pattern detection, mission planning and mobile software using net centric and enterprise architectures. With Polaris Alpha, no job is too large or too small.

In this position, the Field Support Representative (FSR) will be supporting software in scope of the ASPERE contract, primarily CIDNE / INDURE, WebTAS, WebTAS Enterprise, and Topic Builder. The FSR will educate the customer on the wide array of solutions available to assist with their mission, and specifically guide the customer through implementation of tools directed by HQ SOCPAC. The core components of our solutions for SOCPAC are data capture and data visualization; the FSR must train the data capture component, and document requirements for the visualization component. This position is a geographically separated member of the HQ SOCPAC team which requires clear, concise and effective communication. Specific tasks include proactively listening to customer frustrations and identifying solutions; creation, distribution and presenting of training materials; occasional data entry; providing instruction in a classroom and on the job settings; documenting requirements for HQ SOCPAC engineers to work.

The FSR will be expected to fully understand and be able to train a diverse set of web-based tools, including, but not limited to, capabilities to support mission planning and execution, then interpretation of that data to assist with future operations planning.

Duties Include:
• Serve as a user advocate within the Polaris Alpha product enhancement process
• Collect, understand, review, analyze, and document customer requirements
• Identify and pursue data sources and infrastructure, for potential use of Polaris Alpha products and services
• Provide tactical and strategic training and support for all Polaris Alpha-installed products and services
• Identify gaps in customer’s data collection, storage, analysis and other data management practices which can be solved with Polaris Alpha’s family of products
• Analyze and provide recommendations for system architectures, business processes, third party applications and operator interfaces
• Responsible for oversight and management of testing of CRs and PRs in theater
• Serve as a customer facing corporate representative for communicating Polaris Alpha capabilities and service offerings to organizations and associated partners
• Create and manage project plans for the integration, configuration, and maintenance of Polaris Alpha products at customer sites
• Provide expertise in Polaris Alpha products, customer-specific business processes and infrastructure, software systems development, system integration, database administration, or network engineering
• Guide users in meeting organizational goals using supported systems
• Provide user training to support evolving commander’s critical information requirements (CCIRs)
• Provide classroom instruction and on the job training
• Develop training material to address customer’s specific needs

Required Skills

*Bachelor’s Degree and 3-9 years of training experience, 8 years of additional experience, applicable training and/or certifications may be substituted for the Bachelor’s Degree
• Demonstrate excellent written and oral communication skills
• Operate with minimal supervision
• Must be a U.S. citizen
• CIDNE Administrative Experience
• Comfortable briefing and training personnel to include senior leadership
• Able to identify abstract requirements based on observed customer challenges
• Experience capturing and documenting requirements for change request processing
• Ability to stay current with emerging technologies
• Self-initiative – identifying risk/problems without being prompted
• Able to work and help others within a geographically dispersed team, or ask for help when necessary

Desired Skills

Experience as a business/process analyst and development
Experience maintaining the CIDNE server environment in support of System administrator based on customer requirements and needs

Clearance:
Must be able to obtain a TS/SCI Security Clearance

Physical Demands and Working Conditions:
Normal office setting, therefore the noise level in the work environment is usually moderate. Work is generally sedentary in nature, but may require standing and walking. Use of hands to operate computer equipment. Frequent near vision use for reading and computer use.

EOE M/F/D/V
Polaris Alpha is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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