Polaris Alpha

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Field Services Representative

Field Services Representative

Req # 
Position Type 
Full Time
FLSA Status 
Engineering - Field Engineer
Security Clearance 
Preferred Top Secret/SCI
Osan Air Base, Korea

More information about this job


In addition to competitive compensation, Polaris Alpha offers excellent benefits:

• Comprehensive Medical, Dental, and Vision coverage
• Life and AD&D coverage at 3x annual salary
• 401k plan, 4% gifted contributions for all eligible employees - 100% vested in plan from date of enrollment
• 4+ weeks of PTO and 10 Paid Holidays observed
• Education Assistance Program
• Relocation programs

Job Description

Polaris Alpha provides cutting edge solutions development based on the latest advances in open software design and integration. The company is best known for not only understanding our customers' needs, but also consistently exceeding their expectations. Polaris Alpha develops sophisticated data visualization, event analysis, pattern detection, mission planning and mobile software using net centric and enterprise architectures. With Polaris Alpha, no job is too large or too small.

In this position, the Field Support Representative (FSR) will be supporting software in scope of the ASPERE contract, primarily CIDNE / INDURE, WebTAS, WebTAS Enterprise, and Topic Builder. The FSR will educate the customer on the wide array of solutions available to assist with their mission, and specifically guide the customer through implementation of tools directed by HQ PACAF. The core components of our solutions for PACAF are data capture and data visualization; the FSR must train the data capture component, and document requirements for the visualization component. This position is a geographically separated member of the HQ PACAF team which requires clear, concise and effective communication. Specific tasks include proactively listening to customer frustrations and identifying solutions; creation, distribution and presenting of training materials; occasional data entry; providing instruction in a classroom and on the job settings; documenting requirements for HQ PACAF engineers to work.

The FSR will be expected to fully understand and be able to train a diverse set of web-based tools, including, but not limited to, capabilities to support mission planning and execution, then interpretation of that data to assist with future operations planning.

Duties include:
• Collect, understand, document and review customer requirements, data sources and infrastructure, to identify potential use of Polaris Alpha products and services.
• Provide tactical and strategic training and support on Polaris Alpha-installed products and services.
• Analyze and provide recommendations for system architectures, business processes, third party applications and operator interfaces.
• Create and manage project plans for the integration, configuration, and maintenance of Polaris Alpha products at customer sites.
• Serve as a corporate representative for communicating Polaris Alpha capabilities and service offerings to organizations and associated partners.
• Serve as a user advocate within the Polaris Alpha product enhancement process.
• Provide expertise in Polaris Alpha products, customer-specific business processes and infrastructure, software systems development, system integration, database administration, or network engineering.

Required Skills

• Bachelor’s Degree and 3-9 years of training experience, 8 years of additional experience, applicable training and/or certifications may be substituted for the Bachelor’s Degree
• Demonstrate excellent written and oral communication skills.
• Operate with minimal supervision.
• Must be able to obtain a TS/SCI Security Clearance.
• Must be a U.S. citizen
• CIDNE Administrative Experience
• Comfortable briefing and training personnel to include senior (3-star GO) level leadership
• Able to identify abstract requirements based on observed customer challenges
• Experience capturing and documenting requirements for change request processing
• Create solutions to assist with 5AF in meeting their mission requirements
• Ability to stay current with emerging technologies
• Self-initiative – identifying risk/problems without being prompted
• Able to work and help others within a geographically dispersed team, or ask for help when necessary

Desired Skills

Experience as a business/process analyst.
Experience maintaining the CIDNE server environment.

Top Secret/SCI Clearance level preferred but must be able to obtain

Physical Demands and Working Conditions:

Must be able to stand, walk and sit for prolonged periods of time; use of hands and/or fingers to handle or feel objects, tools or controls; operate office equipment; reach with hands and arms; climb stairs; balance, stoop, kneel; talk and hear. Specific vision abilities required by the job include close and distant vision. The employee must occasionally lift and or move up to 45 pounds.

***Polaris Alpha is an Equal Opportunity and Affirmative Action Employer. All employment candidates may be subject to background screening, and will be subject to a pre-employment, mandatory drug screen.

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