Polaris Alpha

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Customer Support (Intern)

Customer Support (Intern)

Req # 
Position Type 
Intern (Full Time)
FLSA Status 
Administrative/Clerical - Other
Security Clearance 
Colorado Springs, CO

More information about this job

Job Description

Polaris Alpha develops innovative solutions to the most significant challenges affecting our Nation's ability to collect, utilize, and defend digital information. We’re passionate about developing cutting-edge, creative solutions, and fostering a highly sought-out place of employment for many of the brightest minds in the industry. We are the best because we hire the best. At Polaris Alpha, we have developed a culture of going above and beyond the normal expectations in the delivery of our work. Our clients and employees are the number one reason why we’re successful, and that formula won’t be changing!

In this position, the Customer Support Intern will support multiple project managers that serve customers across the globe who use Polaris Office technologies and services.

The focus of this work is supporting the cost, schedule, and performance of deliverables to the customers which generally involve web-based data collection, discovery, analysis, and dissemination tools. Specific tasks include preparation and knowledge management of key documents; collection of information to support preparation of white papers and briefings; supporting the response to requests for information (RFIs); some data entry; organization of customer requirements; and coordinating tasks and action items amongst the project managers.

The Customer Support Intern will be expected to fully understand the use of MS Office tools, especially Word, Excel, PowerPoint, and Outlook. Additionally, the Intern will be required to support multiple project managers with differing customer expectations and deliverables, as well as interface with other departments and divisions within the company to access information and pepare products.

Required Skills

Associates Degree or working toward a Bachelor’s Degree and 1-3 years experience; 3-5 years of additional experience, applicable training and/or certifications may be substituted for the Associates Degree or attendance in a current Bachelor’s Degree program.

• Collect, tag, organize and post information for support of project management tasks.
• Write white papers and briefs as needed to address solicited / unsolicited customer engagements.
• Prepare projects schedules and diagrams.
• Research product information and write concise summaries.
• Illustrate excellent written and oral communication skills.
• Operate under general to minimal supervision.
• Must be able to collect and communicate information in order to respond to customer and inter-company RFIs.
• Must be a U.S. citizen

Desired Skills

Training and/or experience with project management, knowledge management, and web-based technologies. Also, experience with MS Visio, SharePoint and Project are desired.

Physical Demands and Working Conditions:
Normal office setting, therefore the noise level in the work environment is usually moderate. Work is generally sedentary in nature, but may require standing and walking. Use of hands to operate computer equipment. Frequent near vision use for reading and computer use.

Polaris Alpha is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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