Polaris Alpha

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IT Support Technician

IT Support Technician

Req # 
Position Type 
Full Time
FLSA Status 
Information Technology - Other
Security Clearance 
Colorado Springs, CO

More information about this job


In addition to a competitive salary, ISS offers excellent benefits to full-time employees:

  • Medical, Dental, and Vision premiums are paid 100% by Polaris Alpha for employee and their family
  • Life and AD&D insurance premiums are paid 100%, by Polaris Alpha for employee at 3x annual salary
  • 401k plan, Polaris Alpha matches up to 3% of employee contributions and participants are 100% vested in plan from date of enrollment
  • 4+ weeks of PTO and 8 Paid Holidays observed
  • Education Assistance Program
  • Relocation, may be considered

       *Benefits are subject to change


Job Description

Polaris Alpha develops innovative solutions to the most significant challenges affecting our Nation's ability to collect, utilize, and defend digital information. We’re passionate about developing cutting-edge, creative solutions, and fostering a highly sought-out place of employment for many of the brightest minds in the industry. We are the best because we hire the best. At Polaris Alpha, we have developed a culture of going above and beyond the normal expectations in the delivery of our work. Our clients and employees are the number one reason why we’re successful, and that formula won’t be changing!

In this role, you will support the organization in various IT and/or facility related functions. You will respond to telephone calls, email and personnel requests for support. As well as you will document, track and monitor the problem to ensure a timely resolution. Assists with upgrading or replacing of hardware and software systems and/or facility requests. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Provides support to end users on a variety of issues. Identifies, researches and may resolve technical and/or facility related problems. Properly log and track escalating problems as required. Update the Frequently Asked Questions (FAQ) and knowledge base for possible solutions. Operates under close to moderate supervision.

Required Skills

- Associates degree or higher in IT related studies.
- 2+ years of providing end-user support.
- Demonstrated ability to understand and learn new technology related tasks and processes.
- Troubleshooting abilities for software and hardware issues.
- Excellent customer service skills.
- Must be a US Citizen due to Federal Contracts
- Must be able to obtain a DoD Security Clearance

Desired Skills

- Experience with Active Directory.
- Security+ Certification.
- Experience with a ticketing system.
- Experience troubleshooting Microsoft Windows Operating Systems.
- A+ Certification

Physical Demands and Working Conditions:
• Ability to lift up to 50 lbs, and team lift anything over 50lbs, move and inspect computers, printers and related equipment.
• Capable of sitting for prolonged periods of time at a computer screen.
• Ability to work with fingers on small components in tight spaces.
• Works in office conditions but will be required to visit other locations within the building

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Polaris Alpha is an Equal Opportunity and Affirmative Action Employer. All employment candidates may be subject to background screening and will be subject to a pre-employment drug screen.

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